Helpdesk Co-Ordinator Hard Services

Job Location	Rednal
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Were currently recruiting a dedicated Helpdesk Co-Ordinator Hard Services to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week.As a Helpdesk Co-Ordinator Hard Services, you will use yourskills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.We ensure yourerewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many more
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Regular emails filled with the best discounts and savings available
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to 14Forty Heres what you need to know before applying:Your key responsibilities will include:

First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
Ensure exceptional client delivery standards

Our ideal Helpdesk Co-Ordinator will:

Previous experience in this role/similar position is essential
Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills with the ability to prioritise to meet deadlines.
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.

As part of Compass youll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development,at one of the UKs biggest businesses.Job Reference: com/2506/358800/52660627/WJCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture wherewe respect and embrace everyones talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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