Customer Resolution Manager

Job Location	Sevenoaks
Education	Not Mentioned
Salary	£45,000 - £50,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Resolutions Manager (£47,121 per annum, permanent, full-time)Job RoleYou will be leading our busy complaints and customer feedback service, ensuring that feedback is investigated swiftly and thoroughly, with compassion and understanding. An excellent influencer and relationship-builder, you’ll be working with colleagues acrossthe business to get the right outcomes for our customers and to improve our services. You will also manage our relationship with external partners and the Housing Ombudsman Service.You will be a keen problem-solver, with a good eye for detail and will have the stamina and resilience needed to handle complex cases. An excellent communicator, you’ll be skilled in writing for a variety of different audiences and be comfortable and confidenthaving challenging conversations. This will be a busy and varied role, so flexibility and the ability to juggle multiple priorities are a must.We’ll also expect you to have excellent IT skills and be enthusiastic about using in-house systems to record, monitor and analyse feedback. You will able to motivate others creating a high performing team.If you enjoy a challenge, like working in an energetic, fast-paced environment and are passionate about excellent customer service, we’d love to hear from you.About UsAt West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.BenefitsWe offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Pleasesee our website for more details about our benefits package.Location DetailsThe role will be based in our Sevenoaks Office however we offer a flexible approach to hybrid working.Application InformationWe will only consider applications submitted with a full CV and completed application form.To view the full job description, and for more information about our recruitment process, please visit our website.Advert Closing Date: 9am on 12 July 2024Interview Dates: 26 July 2024

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