Enterprise Support Administrator 12 Month FTC

Job Description

Role:Enterprise Support Administrator (12 month FTC)Location: ShoeburynessCompetitive Salary: £24,000 Per Annum + KPI BonusFantastic Hours:Monday-Friday 8:00-17:00or 8:30-17:30(Monday & Friday WFH with3 days in the office once training iscompleted)The task at hand: TheEnterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer ServiceTeam, enabling an exceptional level of service to Onecom customers.The service will be pro-active, timely and informative, balancing the needs of the Business and the customer.Youll be great in this role if:-You have outstanding attention to detail and accuracy- You are able to work to strict deadlines and prioritise workload- You are passionate about providing an excellent service with every customer interaction- You areable to remain calm and work well under pressure- You have experience in a customer facing or administrative roleWhat you’ll be busy doing:- Processing orders for Enterprise accounts from receipt through to completion-Ensuring an order is dispatched and received- Following any bespoke order processes – this will vary on a variety of accounts-Utilising and adapting templates to provide updates internally and externally-Working the case list chronologically-Setting tasks for the Customer Service Account Managers where required-Action administrative changes on Enterprise Accounts with Vodafone and internal systems-Perform credit checks for new Customer accounts- Use the Onecloud portalOnecom Perks and Benefits: Agile working:Enabling our people to work where they work best, using our Agile Working PolicyHolidays:25 days holiday plus bank holidays and the option to Buy/Sell 5 days a yearBirthday Break:Day off for your birthday, during your birthday monthMyTime:12 paid hours a year to use for early finishes, appointments, or longer lunch breaksElectric Car Scheme:Lease a brand-new electric car through our EV SchemeWellbeing:Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing supportPension:We offer 9% combined pension contributionLifestyle:4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health supportParental Leave:Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoptionRewards:Quarterly employee reward programme and annual awardsDiscounts:Discounts on techReferral Incentive:You’ll receive a bonus for each successful friend or family member you referSocials:Work hard and play hard with our all-expenses paid company events and partiesFoundation:Paid time off to support your chosen charity initiatives andevents for our Charity partnersAcademy:Limitless professional development with access to our in-house training academyWho we areOnecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey Apply Now.Equity, Diversity & InclusionOnecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversityand inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.Notice to Recruitment AgenciesOnecom operates a direct sourcing model and does not accept speculative CVs