IT Support Desk Engineer

Job Location	Skelmanthorpe
Education	Not Mentioned
Salary	£24,000 - £27,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

IT Support Desk EngineerHuddersfield, West Yorkshire | Hybrid Up to £27,500 An IT Support Desk Engineer is required to join a leading provider of business phone systems and IT solutions. To prove exceptional technical support to valued clients and play a crucial role in ensuring a seamless experience.The Role As an IT Support Desk Engineer, you will be the first point of contact for all clients, providing timely and effective technical support for a range of services. Resolving 1st and 2nd line technical support for end-users and troubleshooting. Assisting theinstallation engineers, which may include programming routers and headsets.Some of what you will be doing:

Logging support cases by category and priority
Resolving 1st and 2nd line support queries
Providing incident management to priority cases
Meeting SLAs within set times
Assisting installation engineers with pre/post-installation support
some programming of routers and headsets
basic user and routing configuration on systems

Ideally, your skills and experience will include:

Key systems such as Avaya IP Office, 8x8 and 3CX
Background working at an MSP or telecoms company
Internet connectivity including leased lines, FTTP and SOGEA
Excellent communication and problem-solving
Proactive, a desire to learn and develop skills
Great customer service and effective professional communication
Interest in technology
(Desirable) - exposure to networking, firewalls - 1st and 2nd line support
(Desirable) - MS Teams/ Teams Telephony
(Desirable) - Microsoft Dynamics 365

Required skills

Telephony
Troubleshooting
3CX
Avaya IP Telephony
FTTP
Telephony Support
Microsoft 365
8x8
MS Teams
SOGEA

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