Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Collections Advisor

The Curve Group
Job LocationSolihull
EducationNot Mentioned
Salary£25,200 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Collections AdvisorHybrid working in Solihull - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleaguesFull time & Permanent (includes evenings and Saturdays on a rota basis)Competitive Salary of £25,200pa + Bonus & BenefitsThe Role:As a Collections Advisor you will be the first point of contact for our Customers, working within our Collections deparment in the Contact Centre. Youll be responsible for answering inbound calls, speaking with customers to understand their individual circumstances,listening closely so that you can determine the best way to support them. Your specialist focus will be customers who are in arrears, showing early indicators of financial hardship and vulnerability. Your role will be to find the best possible outcome forthem, delivering first class tailored support based on their individual circumstances, to change their lives for the better.Key Responsibilities:

  • Speaking with customers over the phone via both inbound and outbound calling
  • Empathising and engaging with customers, getting them to tell their story and explain their situation
  • Offering positive solutions to customers with arrears
  • To deliver a professional and consistent level of customer service
  • To develop repayment plans that are sustainable for each customers needs
  • Keeping internal systems up to date
Skills & Attributes:We are passionate about continuing to grow our diverse team and we welcome applications from all backgrounds.Were not looking at your on paper experience, as experience within a similar role or even industry isnt necessary for you to succeed and do what you do best for our customers.All we ask is that you embrace our Company Values of being Positive, being Brave and Owning what you commit to. We will invest training and development time in you for all you need in your role, you just need to be empathetic, enjoy helping customers solvetheir problems, listen and communicate well with customers.A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Whats in it for youAs well as working for a Top Employer UK 2024 and being part of a team that changes customers lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive accessto our multi-award winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidayseach year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes.Equal Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race,religion or belief, sex or sexual orientation.Apply now to hear more!

APPLY NOW

Collections Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved