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Job Location | Solihull |
Education | Not Mentioned |
Salary | £25,200 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Customer Service RepresentativeHybrid working in Solihull - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleaguesFull time & Permanent (includes evenings and Saturdays on a rota basis)Competitive Salary of £25,200pa + Bonus & BenefitsThe Role:As a Customer Service Representative you will be the first point of contact for our Customers, working within our Collections department. Youll be responsible for answering inbound calls, speaking with customers to understand their individual circumstances,listening closely so that you can determine the best way to support them. Your specialist focus will be customers who are in arrears, showing early indicators of financial hardship and vulnerability. Your role will be to find the best possible outcome forthem, delivering first class tailored support based on their individual circumstances, to change their lives for the better.Key Responsibilities: