Service Desk Administrator

Job Description

Service Desk Administrator£12.30 to £13.05 per hour O/T £18.45 - £19.58 per hour c£30,000.00 - c£32,000.00£12.30 per hour:40 hours x 52 weeks = £25,584.00Average half hour overtime per day at £18.45 x 52 weeks = £2,398.00Alternate Saturday mornings - 4 hours x 25 weeks = £1,845.00Total £28,927.00£13.05 per hour:40 hours x 52 weeks = £27,144.00Average half hour overtime per day at £19.58 x 52 weeks = £2,544.00Alternate Saturday mornings - 4 hours x 25 weeks = £1,957.00Total £31,645.00Lea GreenMonday to Friday (working 40 hours per week)Flexible start and finish times:START between 7:00 am - 9:00 am and FINISH between 4:00 pm - 5:30 pm - 30 mins lunch breakOccasional Saturday mornings 8:00 am to 12:00 pm at O/T RateService Desk Administrator role overview:The purpose of the Service Desk Administrator will be to assist with the administration and day-to-day running of a busy HGV service department in our client’s Vehicle Maintenance Unit (VMU). You will ensure that all the relevant paperwork is in place tomake sure the vehicles are both compliant with DVLA legalities and Service Agreements with customers.Requirements to fulfil the role of: Service Desk Administrator: The ideal candidate will already have admin experience in a similar environment such as service desk/rental desk/warranty/parts in the motor industry (trucks/vans/cars/plant) although this is not essential as strong Administrators who are willing to learnwill also be considered. It would also be advantages to have experience with motor industry software such as Kerridge (DMS/Autoline) or Keyloop.You will have excellent communication skills, be IT literate, enjoy multi-tasking, working under pressure and be used to working in a fast-paced environment.Main Duties for the Service Desk Administrator:

• Carrying out daily costing and invoicing
• Obtaining order numbers
• Communicating daily with customers via phone, and email
• Contacting customers and providing repair updates and gaining repair authority
• Reviewing current work in progress’ and liaising with Workshop Controller
• Creating estimates for repair authorisation
• Organising vehicle campaign recalls
• Dealing with vehicle compliance, service schedules and maintenance programs (covering holidays)
• Monitoring vehicle compliance dates on the system
• Checking the manufacturer system for information on vehicle contracts, history and recalls
• Liaising with the Workshop Controller on customers’ requirement feedback
• Raising job cards and issue to Workshop Controller
• Liaising with internal departments as required

The Company:Our client is a franchised Scania Dealership which has 5 depots throughout the North West of England, where they carry out serving and repairs of Commercial Vehicles.Company Benefits Include:

• 21 days holiday plus Statutory Bank Holidays which will increase with length of service
• Life insurance (2 x annual salary)
• Contributory Pension
• Childcare vouchers

Westfield Reward System Incldue:

• Gym Membership (Virgin Active)
• Retail discounts for a variety of stores such as: Topshop, TK MAXX, New Look, Ralph Lauren, Reiss (& many more!)
• Savings on your food-shop at all the large supermarkets
• Cashback for online purchases
• Savings on Cinema tickets, Butlins, Alton Towers, Secret Escapes, Sea-Life Centres, Bear Grylls adventures
• Discounts for food outlets/delivery services such as: Just Eat, Hello Fresh, Zizzi’s, Toby Carvery (and many more!)
• Savings on Air b and b, Booking.com, flights, breakdown cover, home and car insurance
• (AND MORE!)