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Job Location | Stirling |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractivefinancial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role:The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers. The CSE has a key role in supporting a multi-functional, digitally led operation,providing high-quality services in relation to "on-boarding" new customers and servicing their ongoing needs. Post the launch of Digital Account the role is one of exception handling of complex enquiries. Working in the Voice team, the CSE is at the forefront of influencing e-adoption with Advisers and those Customers wishing to transact on a non-advised basis. The CSE will support omni-channel contact through webchat, phone and email with a key part of therole identifying the reason for contact and taking steps to reduce failure demand and improve the customer experience. Individual performance and service delivery is subject to M&G Prudentials HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks. A key requirement is the ability to understand our customers and advisers needs, and to understand where the role fits in the context of providing great customer service. Team work, collaboration with colleagues and the role modelling of our behaviours areessential in performing within this role. Quality and accuracy are key requirements to deliver excellent customer experience. Key Responsibilities for this role: