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Out of Hours Call Handler

Page Personnel Secretarial & Business Support
Job LocationStockport
EducationNot Mentioned
Salary£12.93 - £15.01 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

We are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our clients not-for-profit organisationscustomer service department.Client DetailsThis organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.DescriptionAs an Out of Hours Call Handler you will be:

  • Manage incoming calls and customer service enquiries.
  • Identify and assess customers needs to achieve satisfaction.
  • Provide accurate information using the right methods/tools.
  • Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
  • Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
ProfileA successful Out of Hours Call Handler should have:
  • Proven customer support experience or experience as a client service representative.
  • Strong phone handling skills and active listening abilities.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • The ability to multi-task, prioritise, and manage time effectively.
  • Will hold a full UK driving licence (essential) but dont need access to your own car
  • Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis
*Please note employment is subject to a satisfactory DBS check**Please note this role is a full time, office based role*Job OfferIn return, our client can offer:
  • Competitive salary
  • Immediate start date
  • Temp to perm opportunity
  • Great career opportunities
  • Convenient location in Stockport.
  • Professional development opportunities.

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