Shop and Online Manager

Job Location	Sutton Coldfield
Education	Not Mentioned
Salary	£27,300 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Exciting Opportunity: Shop and Online ManagerHours: 37.5 hours per week (5 days out of 7), fully flexible 8:55am - 5:05pm, trading over 7 daysSalary: £27,300 annuallyBenefits

Holidays: 25 days plus bank holidays (pro-rata for part-time)
Pension: Up to 8% matching contributions
Life Assurance: Up to age 65
Enhanced Sick Pay: Increases with service

Career Development

Training Opportunities: Access to a dedicated on-site Education team

Health and Wellbeing

Support: The Hub Wellness Support
Health Benefits: Flu vaccines, Occupational Health support
Mental Health: Access to Mental Health First Aiders
Cycle to Work Scheme

Family-Friendly Policies

Parental Benefits: Enhanced Maternity, Paternity benefits, Shared Parental Leave
Supportive Time Off: Flexible time off policy

Additional Perks

Flexible Working: Requests considered after 26 weeks of service
Employee Discounts: Shopping discount scheme

Role OverviewIn this role, you will lead the team at steering both staff. Your primary mission is to engage the local community, foster support, and increase stock donations to ensure the store operates efficiently and contributes positively to the clients financialgoals. You will also be responsible for enhancing online sales processes to ensure growth and profitability.Key Responsibilities

Community Engagement: Represent and embed the store within the local community, encouraging stock donations for both the physical and online store.
Team Leadership: Recruit, train, and manage a team of empowered volunteers, maximizing their contributions and recognizing their individual skills.
Customer Service: Ensure excellent customer service both in-store and online, managing complaints effectively and promoting a positive reputation.
Store Operations: Adhere to all policies and procedures, manage stock levels, ensure quality sorting, pricing, and merchandising to boost sales, and drive performance to meet financial targets.
Online Sales: Oversee online processes to ensure profitability and growth, maintaining efficient operations and enhancing customer experience.
Compliance and Risk Management: Ensure compliance with health and safety legislation, complete annual risk assessments, and manage data protection responsibilities.

Ideal Candidate Profile

Qualifications: Good education in English and Maths
Experience: Previous retail or charity retail management or supervisory experience
Skills: Proven customer service skills, flexibility, physical ability to handle stock, and proficiency in IT and numeracy (Office365/SharePoint is a plus)
Desirable: Local community knowledge, experience in e-commerce operations, especially in charity retail

Application ProcessIf you are a motivated individual with a passion for retail and community engagement, and you meet the criteria above, we would love to hear from you. Apply now

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