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Job Location | Swansea |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Join us as a Customer Service - Personal Banker in Llanelli· You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based· You’ll play a key role in supporting our Mobile Bank team, delivering banking services to our customers· In addition to around 100 hours of high quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC)What youll doBringing our services to remote locations, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll become a trusted figure in your communities, building relationships with customersin a range of locations and helping with everyday banking needs.You’ll be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.Day-to-day, you’ll be:· Having proactive conversations, understanding the needs of our customers and helping them with their banking needs· Completing general banking requests such as payments, balance enquires and transfers· Working with high levels of accuracy, providing each customer with a seamless and positive experience· Keeping up-to-date with changes to vehicle and driver legislation· Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all timesThe skills youll needYou’ll need to be over 25 to drive one of our Mobile Branch vehicles, and hold a valid driving licence. You’ll ideally already have a category C1 license, but if you dont well provide comprehensive training and cover the cost. We’ll also support you inachieving your CPC, which is a key requirement of the role.We’ll also be looking for:· A passion for customer service and strong attention to detail· The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals· Strong interpersonal skills and the ability to work well as part of a team· The commitment to develop new skills and responsibilities· A good understanding of process guidance and risk procedures, and the need to adhere to themWe also support and encourage applications from people who speak, or are learning to speak Welsh.What else you need to knowWe’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.Hours