Support Assistant

Job Description

Job Title: Support Assistant Contract Type: PermanantSalary: £24,627 per annumWorking Hours: 37.5 per weekWorking Pattern: 4 week rolling rota (no night shifts)Location: Springhill Close, Outwood, Wakefield, WF1 2PZIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dont meet all the essential criteria on the job description.The difference you will make as a Support AssistantYou will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, includingour customers.Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police andAmbulance, when the need arises.You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.Springhill Close is a complex needs service providing temporary accommodation to 8 single people, aged 18+ who are homeless or at risk of homelessness. Many of our customers lead chaotic lifestyles, often they have a background of offending, additction and/ormental health. Our customers can quite oftend be dis-engaged in accepting support and you will need to think outside the box, adapt and work flaxibly to help them succeed. Though some days your resilience will be required, working with customers at Springhillclose is incredibly rewarding and your input can truely make a difference here.Springhill Close operates under a mixture of lone working and double cover shifts. You will need exceptional planning and organisation skills, and an ability work well under pressure. You will plan and deliver a range of personalised housing related supportto customers, working with individuals and empowering them to achieve their goals and aspirations. You will heavily contribute to the day-to-day running of the scheme undertaking a range of administrative tasks and customer service responsibilities. Including:

• Reception duties and being first first point of contact for customers and visitors.
• Cleaning of the office/scheme & preparing any vacant flats ready for re-let.
• Ensuring Health & Safety checks are completed in flats and communal areas of the scheme.
• Completing housing assessments with prospective customers.
• New customer sign ups.
• Reporting repairs.
• Ordering furniture stock for flats and general office supplies.
• Managing crisis situations.

About youWe are looking for someone who is:

• Flexible, empathetic, inclusive and resilient. Even better, you have excellent problem solving and communication skills too.
• Supportive of others and enjoy working as part of a team.
• Self-motivated, determined and have a can do, will do attitude.
• You are motivated to help others by supporting them find to find their own solutions.
• Experienced working with people in a customer facing environment.

We are keen to hear from people who have an understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.To be successful in this role you will need to be non-judgemental, empathic and proactive in order to support customers to make better life choices and move on to longer term accommodation.Why RiversideAt Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewardinglives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The role at Springhill Close is 37.5 hours per week working to a rolling rota. You will work a combination of early and late shifts with alternate weekends.

• Early Shift 7.30am – 3.30pm
• Late Shift 2.30pm – 10.30pm

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Applications may close before the deadline, so please apply early to avoid disappointment.