Service Coordinator

Job Location	Walsall
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!Our UK&I HVAC Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for Heating, Ventilation, Air Conditioning plus Mechanical and Electrical Works.We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response.What we offer

Competitive salary
Permanent, full time contract (Mon-Fri working week)
25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
Pension (up to7% employer match)
Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
Dedication to safety through our Zero Harm policy
Access to business resource groups

How you will do it:

Overall Engineer scheduling
Engineers Utilisation (Time & Attendance)
Engineer Planner Management
Engineer Timesheet Processing
Raising Jobs – Maintenance, Quoted & Reactive
Parts Ordering
Communicating with Customers (Verbally and in Writing)
Obtaining Customer Pos, Accounts Receivable / Payable Management
Maintaining Customer KPIs
Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
WIP Management
Maintaining Engineer Training Matrix
EHS Management
FGAS Legislation Compliance

What we look for- essential:

Strong organisational skills
Focus on customer engagement & management
Ability to prioritise workload
Capable of working without documented procedures and with limited supervision.
A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team
A willingness / ability to adapt and learn in an ever-changing environment

What we look for– preferred:

Experience in a similar environment
Technical knowledge / background

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!#LI-DC1#LI-Onsite

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