Complaints Manager

Job Location	Walton-on-Thames
Education	Not Mentioned
Salary	£40,000 - £43,200 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract, full-time

Job Description

Are you immediately available A dynamic, driven individual that is used to managing a small team of people and offer support via performance management Looking for a role that offers work/life flexibility and a hybrid working patternWe are looking for a Complaints Manager to start with our client immediately for a 3 Month FTC. You will support the current team with their performance, perform 1-1s, ensure KPIs are met and support where necessary. You will ensure that all complaintsare handled promptly, fairly, and in accordance with clients policies, aiming to resolve issues and enhance customer satisfaction.Responsibilities

Lead and team management
Policy adherence and compliance
Complaints handing and resolution
Reporting and performance management
Stakeholder engagement

You

Experience in managing complaints
Transferable skills from general awareness and experience of customer resolution.
Creative approach to problem-solving and the ability to implement effective solutions.
Experience in managing projects from inception to completion.
Ability to effectively engage and collaborate with various stakeholders.
Effectiveness using relevant software and tools for data analysis and reporting.

Apply now to avoid disappointment!Required skills

Performance Management

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