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Customer Repair Administrator

Pure Resourcing Solutions
Job LocationWaterbeach
EducationNot Mentioned
Salary£25,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Working for this large, well established organisation in Waterbeach you will:

  • Maintain knowledge of customer specific rules/requirements for the return of repaired equipment following customs procedures where appropriate and liaising with dispatch area to achieve this.
  • Re-allocate customer licences for replacement items.
  • Maintain knowledge of customer specific rules/requirements for the handling and treatment their equipment.
  • Carry out functional testing of equipment after repairs are completed.
  • Allocate Return’s Material Authorisation (RMA) numbers for customers who wish to send faulty Products to the Repair Centre.
  • Unpack customer consignments of faulty Products and to ensure all the paperwork is correct.
  • Assess the requirement for repairs fees, based on warranty status and physical condition of equipment.
  • Request, pursue and process customer Purchase Orders.
  • Liaisewith customers to report progress on repairs, discuss repair charges and pro-actively keep the customer informed.
  • Highlight potential problems quickly to the line manager for resolution.
Immediate start available - call Julie!Required skills
  • Returns, repairs, warranties, customer service

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