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Customer Support Administrator Finance Industry

Red Door Recruitment Limited
Job LocationWatford
EducationNot Mentioned
Salary£23,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are recruiting for a Customer Support Administrator to join a well-established finance based company in Watford. Team members are viewed as the company’s biggest asset and you will be treated as a member - not just an employee. You will be offered the opportunity to build an international career within a leading global company!This role is offering a salary of up to £28k with fantastic benefits and excellent training and development programmes.The successful candidate will be joining a friendly team, within a supportive team environment which is fast-paced, lively and fun. The atmosphere is informal but professional!As a Customer Support Administrator you will be providing exceptional customer services on the front-line, handling contact with vendors, dealers and customers via phone and email.Key responsibilities:

  • Translating customer needs to the best customer outcomes
  • Making administrative changes in existing contracts and filing documents in digital archive
  • Providing settlement quotations in line with process and agreement guidelines
  • Documenting and archiving data
  • Ensuring HPI monitoring is continuously reviewed and kept up to date, minimising risk
  • Identifying and escalating any new business opportunities
  • Supporting process improvements and contribute to the follow up of these improvement suggestions
  • Escalating complaints to the Complaints Team
    • What the employer is looking for:
  • Ideally at least 2 years experience in a similar finance industry position
  • Strong attention to detail and accurate data entry on complex admin tasks
  • Experience of working with Excel
  • Able to work under pressure and to deadline
  • Strong written and verbal communication skills
  • Flexible and adaptable to meet the needs of the business
  • Commitment to service excellence - assisting all stakeholders with queries and system changes on live contracts within agreed SLAs
  • Take ownership for customer experience and have a passion for helping internal and external customers
  • Think commercially when making decisions and prioritising workload
    • What’s in it for you:
  • Hours - Mon-Fri 9am-5pm, 9-7pm on the last 3 days of the month (with paid overtime)
  • Benefits - 25 days paid annual leave (plus public holidays), non-contributory pension scheme, Training and Development programmes, Health and Wellbeing Programmes: subsidised gym membership, cycle to work scheme, annual flu vaccination, weekly fruit deliveries, end of month lunch provided, sporting activities and challenges. Healthcare: Private Medical Insurance, Life Assurance, Permanent Health Insurance and Employee Assistance Programme. Community Involvement: two volunteering days per year. Voucher Schemes: childcare, eye care and shopping vouchers schemes. Free parking and free local bus pass!
    • Required skills
  • Administrative
  • Customer Support
  • Finance
  • Leasing
  • Vendor

    • Keyskills :
    Administrative Customer Suppt Finance Leasing Vend

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