IT Support Engineer

Job Location	Whitfield, Dover
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond Are you looking for a position in which you can set direction and help shape our company If so, then you could be the newest addition to ourteam as IT Support Engineer.Be part of the movement – and play your part. About the roleWorking Mon – Fri, 09:00 – 17:00, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems. You will be predominantly working locally, there will be a need when required to attend other sites, withinour network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business. Within this role you shall assist in the compilation of the Support Centres technical documentation, guidelines and proceduresand ensure they are disseminated to users, alongside managing, and delivering IT projects across the wider business.Define your own and our collective future by working with the latest tools and technology.You will be responsible for:

Client support and technical issue resolution via E-mail, phone, and other electronic mediums. assist in the local office as well as on the vessel in port when required.
Providing technical support to users of all PC hardware, software, and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department.
Maintenance & upkeep of existing PC’s and peripherals
Installation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment.
Contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptly

About youThe successful candidate will have two or more years experience within an IT support role, working in a customer experience environment with ideally some project management exposure. As well as this, they will need to be able to produce documentation andkeep up to date for support knowledge base. Elements of this role will involve working independently so it is essential you can work using your own initiative.We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.Working at DFDS Join the movement and grow with us.Be a valued member of a diverse team at DFDS and help drive change together.While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to Thrive, our award-winning Wellbeing platform.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match Then what are you waiting for Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.We look forward to hearing from you.

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