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Customer Service Advisor

RECARDO GROUP LIMITED
Job LocationWolverhampton
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Customer Service AdvisorSalary: £24,000 per annumLocation: WolverhamptonRecardo Group are currently representing a market leading global organisation in the hire of a Customer Service Advisor. You’ll be working at Head Office as part of the client care team resolving complex customer queires.The successful candidate will be responsible for:

  • Handle customer issues, queries and orders on a daily a basis.
  • Manage large volumes of inbound calls and emails in a timely manner and in line with business SLAs.
  • Liaise with the Operational Teams to ensure a proactive service is delivered
  • Provide first point customer resolution.
  • Identify and understand customer needs, clarify information and provide solutions or alternatives.
  • Build relationships by providing outstanding customer service and improving the customer journey.
  • Ensure that all calls and emails are handled professionally, accurately and in an efficient manner.
The successful candidate will:
  • Possess experience working as a Customer Service Advisor ideally in an office environment
  • Have excellent communication skills with the ability to liaise at all levels
  • Be able to use their initiative to resolve complex queries

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